Refund Policy
Refund Policy
Effective Date: 20 June 2026
Welcome to Punjabi Ristee ("Punjabi Ristee", "we", "our", "us"). This Refund Policy explains the terms and conditions for refunds on subscription-based services purchased through punjabiristee.com
By purchasing any paid membership, subscription plan, or premium service on our website, you agree to this Refund Policy.
1. General Refund Rule
All subscription fees, membership charges, and premium service payments made on Punjabi Ristee are generally non-refundable once the subscription has been successfully activated and access to premium features has been provided.
2. Eligible Refund Cases
Refund requests may be considered only in the following cases:
- Duplicate payment made for the same subscription due to a technical error.
- Payment is deducted from your account but the subscription is not activated due to a system failure.
- An unauthorized transaction is reported by the user with valid proof and after verification.
- There is a proven deficiency in service or the paid service is materially different from what was advertised or agreed on the website.
3. Non-Refundable Cases
Refunds will not be granted in the following situations:
- You changed your mind after purchasing a subscription.
- You did not use the subscription or used it only partially.
- You are not satisfied with the number of responses, profile matches, or marriage outcomes.
- Your account is suspended or restricted because of violation of the website’s Terms of Use or misuse of the platform.
- You selected the wrong plan or entered incorrect payment details at the time of purchase.
- Auto-renewal charges, where applicable, if cancellation was not made before the renewal date.
4. Refund Request Timeline
Any refund request must be submitted within 3 days of the payment date. Requests made after this period may not be considered, except where required under applicable law.
5. How to Request a Refund
To request a refund, please contact us with the following details:
- Full name
- Registered mobile number
- Registered email address
- Transaction ID / payment reference number
- Date of payment
- Reason for the refund request
- Supporting proof, such as payment receipt or bank statement.
You may send your refund request to: Punjabiristee@gmail.com
6. Refund Review and Approval
All refund requests are reviewed manually. Punjabi Ristee reserves the right to approve or reject any refund request after verifying the facts, transaction details, and nature of the claim.
7. Refund Processing Time
If a refund is approved, the amount will be processed to the original payment method within 7 to 15 business days, depending on banking and payment gateway timelines.
8. Chargebacks
Before initiating a chargeback with your bank or card issuer, you are requested to contact us first to resolve the issue. Unjustified or fraudulent chargebacks may lead to suspension of your account and access to services.
9. Compliance with Indian Law
This Refund Policy is governed by the applicable laws of India. Nothing in this policy limits any statutory rights available to consumers under applicable Indian consumer protection laws.
10. Contact Us
Punjabi Ristee is a trusted matrimony platform dedicated to helping individuals and families find meaningful and genuine matrimonial matches. We aim to make the partner search journey simple, respectful, and reliable.
